Resellers can configure details for customer service requests. Customer service request settings are bound to the capability CUSTOMER_SERVICE_REQUESTS .
Customer service request settings can be viewed by users with VIEW_CUSTOMER permission and can be modified by users with the permission EDIT_CUSTOMER_SERVICE_REQUEST_SETTINGS
Setting |
Description |
|---|---|
Allow customer service requests |
Boolean, Mandatory, default: false If true this reseller allows the creation of customer service requests. |
Terms and conditions URL |
URL, default: empty. The URL where terms and conditions for customer service requests handled by this reseller are available. |
Inheritance mode |
Customer service request type inheritance mode (see table 72). Mandatory, Default: Inherit all but selected |
Table 71: Settings for customer service requests for resellers
Customer service request type inheritance mode |
Description |
|---|---|
Do not inherit |
This reseller does not inherit any Customer service request types from ancestor resellers. |
Inherit all but selected
|
All but the selected Customer service request type are inherited from the reseller (exclusion list). This is the default value for newly created resellers. |
Inherit only selected |
Only selected Customer service request type are inherited from the reseller (inheritance list) |
Table 72: Customer service request type inheritance modes that can be set for resellers.
Effective customer service request settings
The customer service request settings that are effective for a specific customer are those of the responsible reseller. A user can view the effective customer service request settings of a customer if permission VIEW_CUSTOMER is granted on that customer.
