Service requests are always in a defined life-cycle status, these status can be furthermore grouped into active and inactive status, see table 58.
Figure 5 show the possible transitions between life-cycle status. The possible transitions between life-cycle status is bound to conditions that are different for device service requests and customer service requests.
Description |
||
|---|---|---|
Draft |
Active |
The service request was created but not yet ordered and is therefore not visible to the responsible reseller. |
Ordered |
Active |
The service request is freed for the responsible reseller for handling. |
In Progress |
Active |
The reseller is currently working on the service request. |
Canceled |
Inactive |
The service request was canceled. |
Closed |
Inactive |
The service request was closed by the responsible reseller. |
Table 58: Life-cycle status of a service request
Figure 5: Transitions of life-cycle status for service requests
