Device Service request orders are sets of device service requests that were ordered together, i.e. were transitioned from Draft to Ordered at the same point in time by the same user.
When transitioning the status of a single device service request from Draft to Ordered a device service request order is created and the service request becomes part of that service request order. Multiple device service requests can be transitioned together creating one device service request order with multiple device service requests. As a result all device service requests in a device service request order are ordered by the same user.
Device service request orders can only include service requests from one customer.
While multiple service requests may be included in a single service request order, each service request keeps its own individual life-cycle. Within HsM the service request order is mainly a information shown to users. Other systems handling service requests may use this information for example when invoicing service requests.
Service requests that are in life-cycle status Draft can never be part of a service request order. The association of a service request with an order is set when the service-request(s) is ordered and immutable thereafter.
Attribute |
Description |
|---|---|
Order ID |
A UUID that identifies the service request order. Set by the system when the order is created an immutable thereafter. |
Order date |
Date when the service request order was created. Set by the system when the order is created an immutable thereafter. |
Table 69: Attributes of a service request order
A service request orders have a life-cycle status that is calculated from the life-cycle states of the contained service requests.
Life-cycle status |
Description |
|---|---|
Active |
At least one contained device request is not in status canceled or closed. |
Closed |
All contained service requests are either canceled or closed |
